Rücksendungen

Please get in contact before shipping any product. Send us an email: shop@visayasolutions.com


As an extension of the EU Return Law for consumers, we accept returns up to 30 days if the products are:


-Not used

-In resellable conditions (that is, undamaged, and in their original packaging)


Free return policy applies for the orders up to 1000 Euro(excl. VAT). For the orders above 1000 Euro, Visaya reserves a right to charge restocking fee from the customer. Customer will be informed about the restocking fee prior to the shipment.


The Purchaser will cover shipping costs for the returned product(s).


Goods should be sent to Visaya within 14 days after contacting for the return. According to EU Refund Law, your money will be refunded within 14 days after Visaya receives returned item/s.