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Please get in contact before shipping any product. Send us an email:

As an extension of the EU Return Law for consumers, we accept returns up to 30 days if the products are:

-Not used

-In resellable conditions (that is, undamaged, and in their original packaging)

The Purchaser will cover shipping costs for the returned product(s).

For the orders above 1000 Euro, Visaya reserves a right to charge restocking fee from the customer. Customer has to be informed prior to the shipment.

Goods should be sent to Visaya within 14 days after contacting for the return. According to EU Refund Law, your money will be refunded within 14 days after Visaya receives returned item/s.