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Please get in contact before returning any product. Send us an email:


At Visaya, we understand that sometimes mistakes happen. For this, we devised a flexible return policy.

As an extension of the EU Return Law for consumers, our customers could return any item within 30 days of receipt, if the products are: 

  • Not used
  • In resellable conditions (that is, undamaged, not contaminated by any substance and in their original packaging)

For the orders above 1000 Euro, Visaya reserves the right to charge a restocking fee. Please get in touch to initiate the return -

Goods should be sent to Visaya within 14 days after contacting for the return. According to EU Refund Law, your money will be refunded within 14 days after Visaya receives returned item/s.

Please find additional details in our Terms & Conditions.