30-day return policy
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Please get in contact before returning any product.

30 days return policy

Contact us

Returns

Please get in contact before returning any product. Products sent before informing Visaya will not be accepted as return.

Send us an email: orders@visayasolutions.com

At Visaya, we understand that sometimes mistakes happen. For this, we devised a flexible return policy.

As an extension of the EU Return Law for consumers, our customers could return any item within 30 days of receipt, if the products are:

  • Not used
  • In resellable conditions (that is, undamaged, not contaminated by any substance and in their original packaging)

For the orders above 1000 Euro, Visaya reserves the right to charge a restocking fee. Please get in touch to initiate the return -orders@visayasolutions.com.

Goods should be sent to Visaya within 14 days after contacting for the return (customers will have to bear the shipment cost of returning the goods). According to EU Refund Law, your money will be refunded within 14 days after Visaya receives returned items.

Please find additional details in our Terms & Conditions.