What to do when field communicator and HART device access denied?

Asset Management Q&A

I'm having trouble between my field communicator and the HART device. For some reason, something has denied me full access. What do I do?

Expert’s answer: What to do when field communicator and HART device access denied?

Experiencing problems with field communicator and HART device access Naughty naughty! You haven’t kept up, have you? All handhelds have a database full of device descriptions (DD). You need this database to fully access your field device, and this database needs updating every once in a while.

Now, depending on your handheld and how long ago you bought it, you can  update it yourself – and you should, you slacker. However, this kind of license usually expires in three years. So if you let it gather dust, then you’ll have to buy it another license or send it home to Mommy (the manufacturer, not your mom).

But if your license smells mostly fresh, do that update! If your device won’t accept the DD from the HART Foundation, you’ll need to convert before update. That’ll teach you not to let your maintenance go.

Mommy Club, right here:

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